Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
At Arena Flower Shop we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. If a particular flower is unavailable or out of season, we will substitute with a flower of the same value and similar look.
NON-PERISHABLE GIFT ITEMS
If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. For refund you have to return the product immediately(within 6 hours) to our shop, we don't have pick up facility for return.
Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions within a cake may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery. If cake delivered is not up to the mark or if their any damage in cake then we request you to return the cake immediately at the time of delivery. We always request to see the cake at the time of delivery, so if anything damaged then please return it to the same courier boy.
SUBSTITUTIONS FOR SPECIAL OCCASIONS
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you.
On special occasions please cooperate with us of any mistake of ours. We also request to every customer that please don't expect same arrangement as shown on website. Due to bad transportation environment some time product shape may change.
Arena Florist Return or Substitution Policy
The Arena Flower Shop is fully committed in delivering to their clients the significant emotional sentiments of freshness and beauty through flowers. Their flower’s seasonality, regional availability and natural beauty make it a great decoration for your special occasion or even a gift for your special someone.
This shop is making every effort to maintain a look and feel of flower arrangements. That can be achieved with their great considerations to overall size, shape, color combinations and style. In single variety of arrangements, its varied characteristics will take precedence over the color. For example, if there is an order of yellow daisies, the shop will give some helpful advice to make the flower arrangement more attractive. Cream roses, white roses, pink roses or even peach can be a good choice for your lovely ladies of your life. If the particular flower that you ordered is out of season or unavailable, the shop will replace it with flower with the same look and more value.
If their clients are not satisfied with the non-perishable gift items for any kind of season, they can return it for refund or in exchange of the same value of flowers. That can possible within 12 hours of purchase as dated in the receipt. For refund, the item/s must be returned immediately in the shop. Arena Florist does not provide pick up service to collect flowers from any address.
Plants – For blooming and green plants, the same plants will be replaced of the same or even greater value. For unique plants, the shop will take an attempt to match the plant kind, thus may be a substitute for other color. Containers for the plants can be also different as the original purchase and as per availability.
Cakes – The Arena Flower Shop is also offering cakes with their clients. Cakes can also be replaced if there are damages upon the delivery. It can also be done with the items of equal or greater value the same with the flowers. That is necessary in order to guarantee timely and freshness delivery. If the cake is delivered to you has damage you need to return the cake quickly with 6 hours.
Substitutions for Special Occasions
The shop will substitute your ordered flowers if they fail to inform you that they cannot deliver the flowers for your special occasions. That includes anniversaries, birthdays and funerals.
If there are problems or failures brought by the shop make sure to address it immediately. So that they can take a quick respond.